Refund & Cancellation Policy

We want you to be satisfied with our work. This policy explains how cancellations and refunds are handled for TechRiver services and products. Specific terms in your signed proposal or agreement take priority over this page.

1. Custom Development Projects (Web, Mobile, Software, UI/UX)

• Before work starts: if you cancel after paying an advance but before kick-off, we refund the advance less a 10% administrative charge.
• After work starts: the advance covers planning and initial work and is non-refundable. You pay for milestones completed up to the cancellation date.
• Milestone payments already invoiced for approved or delivered work are non-refundable.

2. Digital Marketing, SEO and Ad Management

• Monthly service fees are non-refundable once the month’s work has begun.
• Advertising spend paid to Google, Meta or other platforms is non-refundable, as it is charged by those platforms.
• We do not guarantee specific rankings, traffic, leads or sales, so lack of a particular result is not a ground for refund.

3. In-House Products and Subscriptions (ERP, CRM, Email & WhatsApp Marketing)

• Setup and customisation fees are non-refundable once delivery or configuration has started.
• Subscriptions can be cancelled before the next billing cycle by emailing us; no refund is given for a billing period already started.
• Prepaid message or email credits are non-refundable once purchased but remain valid as stated at purchase.

4. Hosting, Domains, Licences and Third-Party Costs

Domain registrations, hosting, SSL certificates, software licences and similar third-party purchases are non-refundable once made, as we cannot recover them from the providers.

5. When We Will Refund

• We are unable to deliver the agreed service for reasons within our control.
• You were charged twice or an incorrect amount by mistake.
• Delivered work materially does not match the agreed scope and we cannot correct it within a reasonable time after written notice.

6. How to Request a Cancellation or Refund

1. Email info@techriver.in with your name, invoice number and the reason.
2. We acknowledge your request within 2 business days and review it.
3. Approved refunds are returned to the original payment method within 7–10 business days; bank or gateway processing times may vary.

7. Changes to This Policy

We may update this policy from time to time. The version on this page at the time of your purchase applies to that purchase.